The Indian healthcare industry is looking ahead to a future filled with tremendous promise, thanks to rising income levels, greater penetration of health insurance, spurt in medical tourism, along with favorable.
The fact that India's healthcare spends are just a fraction of those in other developed countries, is a sign of the huge potential as it strives to catch up. All indicators and trends, too, point towards the country being at the cusp of exponential growth government policies and initiatives.
On a different note, the industry has to negotiate and address certain issues that would otherwise act as speed-breakers in its path to acceleration.
Healthcare spends as a % of GDP
The healthcare space is marked by unique situations that constrain service providers from unleashing their full potential for the benefit of patients.
All service providers operate in their own private domain with little connectivity, alignment and collaboration between them. This lack of integration aggravates the situation for patients who are forced to spend considerable time and effort in accessing these services.
NON-USE OF TECHNOLOGY
Even though technology has grown by leaps and bounds, it has not been adopted fully in delivery of healthcare. This has resulted in gaps in the system not being filled. For instance, medical records are still not available in a uniform format nor are they readily accessible when needed.
LACK OF INFORMATION
Patients do not have access to information to assist them in selecting the service provider who best meets their needs. Hence, the choice is made based on the personal experience of a friend or relative, or on the decibel level of publicity. Moreover, there is no reliable source of information to guide and answer queries on issues of wellness and general well-being.
ABSENCE OF NEW AGE TOOLS
Even though confronted with the challenge of optimally utilizing infrastructure, the industry has not yet embraced modern-day business tools such as data analytics for solutions which would definitely help alleviate the situation.
Our operations are built on a strong foundation that innovatively blends the virtual and real worlds to deliver true patient delight.
Leveraging state-of-the-art technology, we have developed a unique platform that has helped cohesively connect the healthcare universe into an integrated whole. Making sure that services such as doctor consultation, diagnostic tests, drugs delivery, facilitation, home care and general counseling, are now just a phone call/click away and easily accessible from anywhere at any time.
AFIN represents a pool of fine human talent which comes into play at every major touch point with patients. Starting with Call Centre Officers who gather all the initial information in a symptomatic manner for faster, better treatment; Mobile Health Officers who are qualified to conduct physical assessment and collect test samples from patients' homes; to Facilitation Officers who are trained to smooth the way to hospitalization. All our officers are fully equipped and geared to reach any part of the city within 20 minutes from our strategically located Points of Presence (PoPs).
On of the key elements in ensuring customer delight, is the 'sameness of experience' time after time. This is why we have thoroughly embedded it into the system through well-defined processes and structured activities to ensure standardization and consistency. The fact that we have strict medical protocols for ailments across 40 specialties, adds immeasurably to build confidence and enhance quality of treatment. To continuously monitor and measure performance, a tracking mechanism is in place, which enables us to quickly turnaround problems and addresses any issues.
Taking technology and stakeholder delight to an entirely new level, we have evolved a one-of-its-kind Stakeholder Engagement Centre. This cloud computing platform enables all stakeholders – associates, clients, investors & employees - to come together at one virtual space. Here, they can communicate with each other, access information & tools to enhance efficiency, source specialist aids and patient information videos, gain knowledge of wellness and so on.
- E-Consultation - Combining online and physical presence, AFIN consultation is a unique way to consult a Doctor / Specialist, supported by a qualified Mobile Health Officer, from the comfort of home.
- E-Health Records - AFIN maintains comprehensive, digitized eHealthRecords (EHR) of clients' personal medical history.
- Corporate Services - Corporate Services comprise a package of bundled AFIN services to make healthcare more accessible and more convenient to an organization’s employees.
- Second Opinion - Second Opinion is review of primary medical diagnosis by one or more specialists/ super specialists from the specialists from the comfort of the patient's home.
- General Counseling - AFIN extends expert and confidential advice on issues related to Health and Emotional Wellness, through e-mail, telephone or video.
- Facilitation - Facilitation makes the experience of visiting Clinics, Diagnostic Centers, Hospitals and rendering other support services convenient and personalized, as we take care of admission formalities, paperwork etc.
- Diagnostics @ Home - Diagnostics @Home provides for the conduct of most diagnostic tests by a qualified Mobile Health Officer (MHO) in the comfort of a client's home.
- Health Insurance - Health Insurance provides advice and help in purchase of the most beneficial plans for the family.
- Drugs @ Home - Drugs @Home ensures delivery of medicines at the client's doorstep efficiently, 24X7 at no extra cost.
AFIN - promises to deliver everything about health – covering the entire spectrum of treatment, right from wellness to prevention to cure. This we have achieved by seamlessly integrating the healthcare eco-system.
Our services embrace the complete human lifecycle, offering holistic care at every stage – starting from birth and extending up to old age and beyond. For any healthcare need, clients just need to contact AFIN and we will take care of everything.
AFIN seeks to associate with leading service providers in the field of healthcare, to achieve the goal of delivering dramatic improvements in services
By coming together with like-minded Associates who share our philosophy and firm belief in patient-centricity, we can synergies our strengths – your expertise in providing healthcare and our proficiency in service delivery and technology.
To offer patients a value-added, convenient and delightful experience. As the old saying goes, sometimes one plus one can be eleven! We are sure that our collaboration would prove to be a win-win-win opportunity for all – you, us and the patient.
Since we recommend doctors and hospitals to patients, and also provide them logistics support, it leads to increased business opportunity.
Infrastructure at hospitals or imaging centers is optimally utilized as the number of patients/ customers grows. For doctors, the flexibility to'see' patients from anywhere at any time, ensures maximum utilization of time.
Our systems provide you with data and analytics for business growth.
Integration of our systems leads to more efficient service and better care. Doctors can access our software for better management of their clinics.
You can access all the information regarding our association at any time.
Rising health consciousness will lead to more people availing your services.
To help drive business, we will undertake joint marketing campaigns.
- Diagnostics centers
- Doctors / Specialists
- Ambulance service providers
- Dialysis centers
- Daycare procedure centers
- Cosmetic surgery centers
- Obesity clinics
- Blood banks
- Eye banks
- Insurance providers