Our aim is to be renowned for delivering safe and compassionate care on a daily basis, and we are on an exciting journey to improve the quality of all our healthcare services for patients.
Changing Lives – Our Public Health Vision describes the challenges we face and our current thinking on how we work to improve the health for the people with our service.
We are APP based technology-driven healthcare service company, which brings healthcare services to the doorstep of the customer.
Doctor consultations, Diagnostic tests, Hospitalization (Planned & Emergency) & many more can now all be done under one system.
Current study suggests that though the medical insurance in INDIA is becoming popular every day but there exist ignorance among the customer about what they are entitled to or what the actual process to claim in the case of hospitalization. 99% customers do not claim other benefits like pre and post hospitalization claim, hospital cash benefit e.t.c. On the other hand 2011 census shows that 83% house holds in India is nuclear in nature and have one adult mail. So in case of medical emergency they fill helpless. AFIN is a initiative to help those who in need and a platform where people can find answer when they required them most.
Our operations are built on a strong foundation that innovatively blends the virtual and real worlds to deliver true patient delight.
Leveraging state-of-the-art technology, we have developed a unique platform that has helped cohesively connect the healthcare universe into an integrated whole. Making sure that services such as doctor consultation, diagnostic tests, drugs delivery, facilitation, home care and general counseling, are now just a phone call/click away and easily accessible from anywhere at any time.
AFIN represents a pool of fine human talent, which comes into play at every major touch point with patients. Starting with Call Centre Officers who gather all the initial information in a symptomatic manner for faster, better treatment; Mobile Health Officers who are qualified to conduct physical assessment and collect test samples from patients' homes; to Facilitation Officers who are trained to smooth the way to hospitalization. All our officers are fully equipped and geared to reach any part of the city within 20 minutes from our strategically located Points of Presence (PoPs).
On of the key elements in ensuring customer delight, is the 'sameness of experience' time after time. This is why we have thoroughly embedded it into the system through well-defined processes and structured activities to ensure standardization and consistency. The fact that we have strict medical protocols for ailments across 40 specialties, adds immeasurably to build confidence and enhance quality of treatment. To continuously monitor and measure performance, a tracking mechanism is in place, which enables us to quickly turnaround problems and addresses any issues.
Taking technology and stakeholder delight to an entirely new level, we have evolved a one-of-its-kind Stakeholder Engagement Centre. This cloud-computing platform enables all stakeholders – associates, clients, investors & employees - to come together at one virtual space. Here, they can communicate with each other, access information & tools to enhance efficiency, source specialist aids and patient information videos, gain knowledge of wellness and so on.